Learn to Keep your Mouth Shut Online

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in Online Footprint

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Human beings have centuries of experience keeping their mouths shut and to not always say what they are thinking.  Some people still have a problem determining what should be said and what should only be thought.  Even when someone slips and says something that he shouldn’t have said, he usually catches himself and takes it back or feels bad about it after realizing.  The online world is a completely new place that we are just getting to know.  The average person has been online for less than a decade and a half.  Social networks have been around for about a third of that and have only been popular for much less.

When it comes to keeping our mouths shut, our parents have been telling us to do it for years as their parents did for them and so on.  Our parents and grandparents never told us not to write things down, in fact, many parents suggested writing things down as opposed to saying them.  Things that were written down were safer than things that were spoken. Even with the invention of the typewriter and then later the computer, the user still had complete control of the content produced.  You can write whatever you want and hide it in a drawer, tear it up or burn it and no one would ever see it.

Taking Writing Public

When writing a story or an assignment for school, the author had the opportunity to revise it as many times as he liked before submitting it.  Even when passing notes in class, it was just between 2 people with a 99% chance that no one else would ever see it.  A 1% chance or even a little more is a risk that most people are willing to take.

Taking Writing Even More Public

I’m not sure why but speaking and writing are very different.  In most cases, a person can have a conversation with a friend without pausing to think about what they want to say.  When having a conversation via an instant messenger online, people often have to think about what they want to say before typing it and often type and delete before they hit enter to send their message.  That may be one of the reasons that Google Wave shut down their development as was announced last week.  Google Wave, a product they launched to combat email and invested a ton of resources into made conversation so public that everyone in the wave saw the words as your were typing them, not giving you a chance to delete and retype.  If you had to think about what to write, everyone else in the wave knew exactly how long you were thinking.  I’m sure there were many reasons that Wave didn’t catch on but I think a big part of it may be that we are just not ready for it yet.  We are not ready to give up that much control yet.  When it comes to technology, we don’t know how to keep our mouth shut yet.

And Even More Public

On social networks, things are a little bit different.  The networks (especially Facebook) are set up by default to be as public as possible.  When you tell something to a friend in real life, there is a chance that someone will overhear it and even repeat it but online, everyone in the world will have a chance to check out exactly what you had to say from the original source because once you post it, it is there forever.  For some reason, people still feel that some areas of the Internet are intimate enough to have conversations or post pictures without thinking about the consequences.

Because of these social networks, people have been caught slacking off at work, cheating at school, defrauding their insurance, cheating on their spouses and playing Farmville.   It is not natural or second nature for us yet, to keep our mouths shut and filter what should be public and what should be private online.  This generation is beta testing conversation online.  We are the guinea pigs that are figuring out what is acceptable and what is not in this new technological and open world.  I am sure that the next generation will have rulebooks and accepted practices for online behaviour to which people will adhere.  I am positive that the next generation of parents will instil modern common sense into their children and teach them how to keep their mouths shut online because they would have grown up with it and seen the consequences firsthand.  Until then, be very careful how you behave online and think twice before posting anything that you may regret later on.

Pic Credit: Hamed Saber

Would you “Like” a “Dislike” Button on Facebook?

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Facebook is attempting to take over the internet with their “Like” buttons which allows people to share with (Facebook, but that’s for another post) each other articles, blog posts, pictures, web pages and even articles of clothing that they like.  There is no “dislike” button yet even though there are about 2900 results for “dislike button” on Facebook alone including an application to add a “dislike” button to your own page.

Sites like Digg.com have always allowed you to give a thumbs up or thumbs down to an article but those thumbs down would usually come from boredom as opposed to actual dislike of the article.  The way Facebook is using the “like” feature is a little different.  If they added dislike buttons everywhere that “like” buttons are found, it could cause a lot of heat online.  It would get discouraging if a company created a page to all of a sudden, find more “dislikes” than “likes”.  Now, a company can boast that they have thousands of “likes” on their Facebook page but things may be a little different if it had just as many “dislikes”.  It may even be an interesting experiment to add the dislike button because it would get more people involved on each page and open up many new conversations.  It can give companies a chance to convince their “dislikers” to become “likers”, after all, some of the best raving fans are made from angry customers who are appeased by the store.

Personally, I am all for a “dislike” button or option.  It will let companies and people be honest with themselves, sometimes brutally honest.  It will be a way to crowd source criticism which can help companies and people improve at a much faster pace.  At the same time, it could cause damage because one person telling you that they didn’t like your article or product is bad enough but thousands of people telling you the same could leave a mark.  Just imagine the damage that one “dislike” from Ashton Kutcher, Ellen or Oprah could do to a company.  On that note, I am also a believer that most people are good and will mostly use the “dislike” button appropriately.

What are your thoughts?  Would you “like” a “dislike” button?  Feel free to “like” this post by clicking the button above/below and if you would like to “dislike” it, keep checking back for the button but in the meanwhile, let me know in the comments.

No Silly Rabbit, Deleting Profiles is for Fools

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MySpace used to be the most popular social network on the internet.  It revolutionized how we communicate with our family, friends and acquaintances online.  At a certain point, it started filling up with spam, stalkers, pointless glitter and other nuisances that caused people to look for an alternative.   Thankfully, Facebook was there to pick up the pieces and surpass MySpace as the general public’s virtual home.

Facebook was far more structured and consistent.  You didn’t have to scroll around a friend’s profile in 4 directions to find what you were looking for.  Pictures, were in the picture section, information was in the information section and best of all, if you wanted to read or see more, there was only one direction to scroll.

As they made the transition from MySpace to Facebook, many people deleted their old profile just to start anew on the new platform.  It may be habit from the old days of Hotmail that would delete your account if it wasn’t used in 30 days but it’s a habit that needs to be broken.  Profile s are being deleted not only when switching platforms but also when individuals are getting fed up with a service.  Tons of people deleted their profiles when facebook changed from their old format to the new format.  Profiles have also been deleted at each sweep of annoying viral applications such as Mafia Wars, Farmville, and which “fill in the blank” are you. Thankfully, Facebook now has a “hide” feature to help your ignore the crap.

Deleting your Account is Stupid

Deleting your account could be one of the stupidest things that you can do.  There is no charge for leaving your account alone.  You can change the privacy settings, not allow anyone access to your account and never receive another email notifying you of anything related to the platform.  When you change your mind 3 months later, all you have to do is log in, change some settings and clean things up a little.

Deleting your account is like burning down your beautiful garden because you don’t want to attend to it anymore.  Instead, you could just leave it alone and if you ever decide to take care of the garden again, all you have to do is some cleaning and get rid of some weeds.

Contacts are Crucial

If you watch Donald Trump’s Apprentice, you’ll see how important one’s contacts are.  Each new job calls on celebrities to call on their contacts for help (usually charity donations).  Contacts are Crucial and every successful businessperson, marketer, fundraiser or job seeker knows it.  The more contacts you have, the more potential you have and the more opportunity that can come up.  Some jobs are filled based on the applicant’s contact book alone.  By deleting your profile, you could be cutting off some important contacts.  Just ask Ryan McMahon, a comedian who got fed up with Facebook at a certain point and deleted his account with 2300 friends and followers.  A move that substantially decreased traffic to his site and online material.

This past week Facebook surpassed Google for most visited site on the web according to Hitwise Intelligence.   As a business person or celebrity, do you want knock down your Times Square location because there are too many tourists around?

They’re All Going to Laugh at You!

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in Blogging |Social Companies

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They're all Going to Laugh at You

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As part of the transition from the 1900′s to the 2000′s and more specifically the last few years, we all have to get over a major obstacle in order to move forward.  The major obstacle as made famous by Adam Sandler is the fear that “they’re all going to laugh at you!“.  As individuals, many have been held back because they were afraid of consequences, they were afraid of what people would think and they were afraid that people would laugh at them.  It may not be those specific fears but pretty much, they were afraid that what they produce would not be accepted as well as they would hope.  Growing up, we have all heard the saying “better to remain quite and looked a fool than opening your mouth and removing all doubt”.  We are trained to keep quite until we are certain that everyone else will agree with us.

On a corporate level, every department fears what other departments will think, what their superiors will think and even more what the public will think.  This thinking leads to being less productive, less innovative and more boring.  Before doing anything at a large company, a department will have a meeting, then propose it to other departments or superiors and then test it out on a small sample of the public before even thinking of moving forward.  During this time, they can be losing out on potential profit and allowing their competitors to get ahead.
Obviously there are times when you need to test things out to make sure that they are on target and won’t damage the company image but that doesn’t mean that internally they have to shlep on forever.  By keeping things to yourself and hiding forward thinking from your company or target market, you are doing yourself a huge disservice.

Companies and organization now have the tools to connect with their audience and to communicate on a daily basis in real time.  They can blog, connect on Facebook, Twitter,  Youtube and many more social networks.  Your audience is waiting for your thought leadership.  They are waiting to hear about your organization, what you are thinking about and what you can do for them.  There has never before been a time that you can give your audience more than you can right now.  If that’s the case, what are you waiting for?  Nobody will laugh at you for jumping in.  The only time they will laugh is if you don’t take advantage of this amazing opportunity to connect with them.

What are you waiting for?  Jump in and leave a comment.
*photo thanks to Linny http://www.flickr.com/photos/linnybinnypix/

Once You Press Send You Can Never Take It Back

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Everything You Say Online Stays Online… Forever

As Peter Parker/Spiderman’s Uncle Ben once said “with great power, comes great responsibility”. In this digital age, we all have a “great power”, the power of our voices. Anyone in the world can have his opinion heard and it is as simple as commenting on a blog post or video online. What many people don’t realize though is that once you use your voice, you can’t really take back what you said. Every webpage, post and comment is indexed in Google and other search engines and will probably be around forever in one form or another.

E-mail Can Be Just As Public As The Rest Of The Web

E-mail as well can be a tool to project your voice. Even if you just send an e-mail to one individual, it doesn’t mean that he won’t forward it to the rest of the world. Once you press “send” you can never take it back.

News Spreads At the Speed of Light

Yesterday I received an email from an organization that was sent to their entire mailing list about an event which I thought was pretty important. Immediately after receiving the e-mail, I posted it to Facebook, tagged all the local people I could find and then asked people to spread the word. Within less than an hour, three other major organizations sent out the exact message word for word to their entire mailing lists. A few minutes after that, I got a call from the original sender who told me that the event was not supposed to be on such a large scale and they wanted to keep it a little quieter. My response was that first of all, if that was the case, they should have specified and second “once you press ‘send’ you can never take it back”.

Mail Goggles

A while ago, Google Labs (which I’m a big fan of), introduced Mail Goggles as an optional add-on for Gmail. When enabled, Mail Goggles requires you to answer several math equations before being able to send emails at nighttime. This was created because too many people send emails out at night that they regret the next morning and can never take back.

Emails Gone Bad

Don’t think that just because you are friends or partners with someone that you can send them anything and it will be kept quiet. There are so many cases of blackmail and lawsuits based on these types of e-mails from friendships that fell apart. Every other week there is a case of teenagers sexting each other and causing major problems.

We all have a great power to use our voice but we also have the responsibility to think before we click “send” or “post”.